How Pherora Handles Your Information

What we collect

Depending on how you use the site, we may collect your name, email address, account details, order history, favorites, and other information you submit while browsing or checking out.

When you place an order, we also receive order-related details such as the items purchased, totals, discounts, shipping provider, tracking data, and Stripe transaction references.

Payments and Stripe

Payments are processed through Stripe. Card details are handled by Stripe, not stored directly in this application.

Stripe may provide us with limited checkout and payment information, such as a payment intent, checkout session ID, shipping details, or a phone number submitted during checkout so we can complete and support your order.

How we use your information

We use customer information to create accounts, process orders, send receipts and order updates, respond to support questions, verify accounts, prevent misuse, and improve how the store operates.

When we share information

We do not sell personal information. We only share it when needed to operate the business, such as with payment processors like Stripe, email delivery providers, hosting infrastructure, or shipping carriers involved in fulfilling an order.

Retention and security

We keep information for as long as it is reasonably needed for accounts, orders, legal obligations, fraud prevention, dispute handling, and internal recordkeeping. We also take reasonable steps to protect stored information, but no system can promise absolute security.

Your choices

You can contact us to ask about the personal information associated with your account or orders, or to request an update or deletion when applicable. Some information may need to be retained for tax, accounting, fraud prevention, or order record purposes.

Contact

Privacy questions can be sent to [email protected] .